In some cases, Interana Customer Support will need more information about your cluster to resolve a problem. The support diagnostic file gives Support information about how your instance is configured and how it has been operating up to the point that when you created the file.
diag command collects information about your Interana environment, including configuration information. It collects information from the machine such as server specifications, OS version, and file system information. It also collects information about the Interana application, such as application configurations, Interana log files, and cluster metadata.
Creating the diagnostic file
Run the following command on a node in your Interana cluster:
This creates a compressed diagnostic file of the logs from that node.
The script will print the location of the completed diagnostics file. For example:
Interana diagnostics file successfully created, please include the following file with your support request:
What's in the file?
|OS version||Version details about your operating system|
|Cluster config||Number of nodes in each tier|
|Disk space per node||The used, free, and total disk space per node|
|Memory per node||The used, free, and total memory per node|
|Directory size||Used and available space on all filesystems|
|Volumes||The attached disks, how they map to volumes, and the amount of used, free, and total space|
|Services up/down||The status of the Interana, nginx, and mysql services|
|Log files||The Interana logs, syslog, and dmesg|
|Interana settings||List of Interana application settings stored in the ConfigDB|
|Interana version||The version of the Interana application|
|Hardware information||System hardware specs|
|System status||Information about processes, memory, services, etc.|
|Network information||Network configuration and status|
What we don't include
Interana omits private information from the following ConfigDB tables:
- customers: We omit
- data_sources: We omit the
pipeline.parameterstable (it can contain AWS keys). We also omit all but recent rows from
- external_blob_storage: We omit cache and historic information.
- import: We include only recent rows from