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Per-actor metric

Per-actor metrics calculate how many times an event occurs during a specified period of time. For example:

  • How many times per day callers hang up while waiting on hold
  • Number of users active out of a 7 day period
  • Number of unique products a user has viewed over the last year

Interana displays per-actor metrics as  metric  <metric name> in lists.

Interana enables you to create per-actor metrics in a number of ways. You can use create queries to measure metrics to analyze the characteristics of different actors, or filter to compare subsets of actors based on ad-hoc criteria.

Related terms

  • Actor
  • Filter
  • Query
  • Timestamp
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